At Rydakeek Official Store, customer satisfaction is our top priority. We understand that shopping online requires trust, and we are committed to providing a fair, transparent, and hassle-free return and refund process.

📦 Returns

We accept returns for eligible items within 7 days of the delivery date. To qualify for a return, the item must meet the following conditions:

  • ✅ Unused and in its original condition
  • ✅ Unwashed, unworn, and free from damage
  • ✅ In the original packaging with all tags intact
  • ✅ Accompanied by proof of purchase (order confirmation or receipt)

⚠️ Please Note: Customized, personalized, or final sale items are non-returnable and non-refundable, unless they arrive damaged or defective.

🔄 How to Initiate a Return

To request a return, please contact our customer support team:

In your request, include:

  • Your full name and order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Once your return is approved, we will provide you with detailed return instructions, including the return address.

💰 Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Important Notes:

  • 🚫 Original shipping charges are non-refundable.
  • 🚚 Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
  • 🏦 If your refund is delayed or missing, please check with your bank or credit card provider first, then contact us if needed.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

Include the following in your message:

  • 🖼️ A clear photo of the item and packaging
  • 📋 A brief description of the issue
  • 🧾 Your order number

❌ Exchanges

We do not offer direct exchanges at this time. If you need a different size or style, please request a return and place a new order for the item you want.

✉️ Contact Us

Have questions or need help with your return or refund? Reach out anytime:

  • 📍 Headquarters: 0 Cain Road, Tampa, Florida 33625, United States
  • 📞 Phone: (940) 382-7289
  • 📧 Email: contact.rydakeek@gmail.com

We’re here to help and aim to respond within 24–48 business hours.

Rydakeek Official Store – Your Satisfaction Is Our Commitment.